Customer Satisfaction Skills - Half-day Class
If you believe you can passively listen and expect your customers to tell you everything you need to know to help satisfy their needs... you’ve made a fatal error in customer satisfaction. The people who get the lowest customer satisfaction scores and miss selling opportunities play a passive role with their customers.
This is a hands-on course that will improve your skills from 20% to 100% with internal and external customers, people in your personal life and in your career. You will gain keen understanding of the best way to uncover and satisfy your customer’s needs.
How You Will Benefit:
- You will walk away with practical skills on how to…
- Develop strong relationships with difficult customers.
- Uncover your customers most important needs.
- Communicate effectively and efficiently with each customer type.
- Uncover selling opportunities.
Course Overview:
- Establish a base level of skills through an opening exercise
- Develop questions that establish credibility and uncover your customer’s critical success factors
- Enhance your listening skills
- Understand different customer styles and how to effectively communicate with each style
Who Should Attend:
Professionals who communicate with customers.