Overview:   
If you believe you are a naturally great negotiator… you’ve made the first fatal error in negotiations.  The people who get the worst deals on products and services are the ones who go in with the bold idea that they can out-negotiate anyone with their natural skills.

This is a hands-on course that will improve your skills from 20% to 100% with internal and external customers, people in your personal life and in your career.  Whether you feel youʼre a great negotiator or have room for improvement, this seminar will help you gain a keen understanding of the best way to negotiate in every situation.

How You Will Benefit:

• You will walk away with practical skills on how to…
• Negotiate effectively with someone who only plays win/lose.
• Know when to negotiate and when to walk away.
• Get what you what, even when you are forced to make concessions.
• Move from negotiating from positions to negotiating needs.
• Negotiate effectively with people who are determined to make you lose.
• Establish a base level of negotiation skills
• Gain assertiveness and confidence in your dealings with internal and external customers.
• Use power more, and negotiate less.
• Become skilled at negotiating on all levels:
  • countering win/lose tactics
  • creating balanced agreements
  • creating win/win alternatives

Course Overview:

• Establish a base level of skills through an opening exercise
• Gain assertiveness and confidence in your dealings with internal and external customers
• Use power more, and negotiate less
• Become skilled at negotiating on all levels:
• countering win/lose tactics
• creating balanced agreements
• creating win/win alternatives

Who Should Attend:
Professionals who need to work effectively with others inside or outside of their organizations.

Cost:
Full-day course
Cost: $300 per student for OBA members and $350 per student for non-members (includes class, all class materials, and lunch).

***10 % Discount for all students who register for all three of Scott Olsen's classes: Effective Negotiation Skills on 3/5/10, Customer Satisfaction Skills on 3/11/10, and Effective Presentation Skills on 3/18/10***

Instructor:  Scott Olsen
Scott Olsen founded The Olsen Group in 1999. Scott brings a combination of accomplishment and understanding of business matched with success in training individuals and groups.  After completing his undergraduate work in Economics at the University of Washington, Scott has developed innovative training methods throughout his career that produce dramatic increases in productivity and customer satisfaction.  With a combination of skills and knowledge, Scott successfully advances management, leadership, sales and interpersonal skills. He tailors each session to the particular needs of the group in which he is involved.

In addition to training, Scott provides personal career development for individuals and groups.

Testimony: