Emotional Intelligence in the Workplace

Throughout time, much importance has been placed on cognitive intelligence (IQ) --- our ability to learn and comprehend information. Unfortunately, we have underestimated the value of our feelings and their impact on our ability to live successful lives. Self-confidence, self-control, commitment, integrity, the ability to communicate and to accept change, are valued competencies in today’s highly competitive workplace. While most people are hired for their basic skills, it is these competencies, not basic skills, that will determine whether they are successful or not. This workshop will help you understand exactly how emotional intelligence affects the workplace and the impact it is having on teamwork, customer service, and interpersonal relationships