Returned Product Disposition

Examine issues involving product malfunctions. While a complaint from an angry customer or sales representative is never desirable, these situations provide an opportunity to eliminate product deficiencies that might otherwise go unnoticed during testing and inspections. Since the most effective investigations include knowing which questions to ask, we will examine effective ways in finding the relevant information that will help determine the root cause. Additionally, we will discuss methods to communicate your findings through the appropriate channels, so improvements can be made to your product line in real time.