Overview:
This two day course covers the breadth of the bioscience industry, from basic research to treatment and the ecosystem that supports it. The first day of this course introduces the bioscience/biotech industry, important terminology used in biological research and exciting developments in the field. The second day of the course focuses on how research is conducted, how research is translated to industry and how therapies are manufactured and approved for patient use. Additional topics include relevant topics in healthcare and bioscience policy. The Oregon bioscience industry (companies and research) will be highlighted throughout the course.
By the end of the course, participants will be able to:
Who Should Attend:
This course is geared for professionals or students looking to enter the bioscience industry, including managers, sales or service professionals, professionals from other industries, government officials, economic development professionals and more.
Prerequisites:
No prerequisites are necessary for this course.
Cost: Two-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The 510(k) is the most common premarket submission to FDA for a medical device. The program has been around for 30 years, but is constantly evolving. It is currently going through another transition period. Come to this class and learn how to find a predicate device, construct a substantial equivalence argument, and keep up with new developments. We will use lots of examples to explore the nuances of the 510(k) process.
This course is designed to provide participants with a historical perspective that is critical to understanding the current environment. Participants will also learn the different types of 510(k)s and when to use them, gain insight into the meaning of “substantial equivalence,” understand the review process, and discover how to apply the regulations to product modifications. We will also explore the standard parts of a 510(k) submission and what each part should include. Each participant will develop a better understanding of the challenges for their products and company.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone working in a medical device company! Specifically, managers, supervisors, and personnel in regulatory, engineering, development, quality or related disciplines.
Prerequisites:
No prerequisites. A laptop is required for this class.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
While the FDA understands that things don’t always go according to plan, they fully expect you to have a program that effectively resolves discrepancies and eliminates the possibility of recurrence (Corrective Action), as well as a program that identifies potential discrepancies/product problems and addresses them prospectively (Preventive Action). Topics include developing CAPA and deviation systems, root cause analysis and investigation documentation. In addition, best practices when handling recalls will be discussed, both in terms of internal systems and notifying and working with regulatory agencies.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone who is involved in corrective/preventive action and/or recall activities: R&D personnel, manufacturing personnel, QA/RA personnel.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Customer complaints are usually the last item expected and the first to be addressed. Through interactive exercises of practical application and real life experiences, participants will learn why communication is key and how to apply governing regulations during the customer complaint and recall processes.
By the end of the course, participants will be able to:
Who Should Attend:
Anyone who works in a regulated industry
Prerequisites:
CAPA course or relevant experience required
Cost: One-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Data integrity and good documentation practices (GDP) are essential in providing evidence of a safe and effective product. Learn what the key elements of good documentation practices and data integrity are, how to apply them, and how to proactively ensure your system is compliant.
By the end of the course, participants will be able to:
Who Should Attend:
Anyone who works in a regulated industry
Prerequisites:
No prerequisites required. Overview of FDA Regulations and Quality Systems Overview or relevant experience are highly recommended.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
In this “hands on” course participants will design a product utilizing regulations for design control and application of risk management. Participants will learn how to perform risk management, plan design activities, determine design inputs and outputs, verification, validation, how to handle design changes, and the contents and maintenance of a Design History File.
By the end of the course, participants will be able to:
Who Should Attend:
Although Design Control is a regulation for medical devices, those who are involved with any part of product development in a regulated environment are encourage to attend. This can include purchasing, quality, regulatory, manufacturing, product development, as well as other functions.
Prerequisites:
No pre-requisites required. Overview of FDA Regulations and Quality Systems Overview (or relevant experience) are highly recommended.
Cost: One-day class
Location: Location and driving directions will be emailed separately upon registration.
Topics covered:
By the end of the course, participants will have gained:
Who Should Attend:
Environmental Health & Safety personnel, corporate trainers, Human Resources, Operations and Facilities Managers
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
IEC 60601-1 is the Gold Standard for Medical Electrical Equipment and Systems when it comes to product safety (not just electrical safety). The standard has been around since the 1970’s and is on it’s 3rd edition (2005). It is one of the most requested IEC standards. IEC 60601-1, 3rd edition + Amendment 1(2012) is the most current revision. The medical device industry is constantly changing so is the IEC 60601 series of standards. IEC 60601-1, 3rd edition + Amendment 2 is already in process of being developed.
Come to this class and learn about the scope of IEC 60601-1, the additional Risk Management File requirements above & beyond ISO 14971, what is Essential Performance (not the same things as the EU MDD Essential Requirements or the EU MDR General Safety & Performance Requirements), why having an isolation diagram is critical for your design to meet the standard, determine a test plan for your product, are there other IEC 60601 series standards that apply to your product, and keeping up with new developments in the series & related standards.
Participants will also learn a basic tenet of the standard – 2 levels of protection is a critical concept to understand the standard. Learn what national or international versions of IEC 60601-1 FDA, OSHA, Health Canada & the EU MDD are accepting (even if voluntary) and transition dates. Understand how the structure of series is important to understanding the requirements of each IEC 60601 standard in the series and learn what the general, collaterals and particular standards mean within the context of the IEC 60601 series of standards.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone who is involved in any part of the design and development of medical electrical equipment! Specifically, managers, supervisors, and personnel in regulatory, engineering, design & development, quality or related disciplines.
Prerequisites:
No prerequisites. Bring something to take notes with.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The home use market for medical devices has exploded over the last many years with the advent of smart phones, wearables, the Internet of Things, the “super-aging” of societies around the world, the ease of monitoring patients from their home, the portability of these devices, ease of use for the patient their caregivers and relatives, and the increasing costs of health care.
IEC 60601-1-11 is the Collateral Standard for medical electrical equipment and systems used in the home healthcare environment. This standard is in its’ second edition and was last published in 2015. Come to this class and learn about the scope of IEC 60601-1-11 vs the US National Standard AAMI HA 60601-1-11:2015, US FDA definition in the Home Use FDA Guidance, the interrelation of IEC 60601-1-11 to IEC 60601-1, and what are the additional requirements of this standard IEC 60601-1-11 over IEC 60601-1.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone who is involved in any part of the design and development of home use medical electrical equipment! Specifically, managers, supervisors, and personnel in regulatory, engineering, design & development, quality or related disciplines.
Prerequisites:
“IEC 60601-1 – Medical Electrical Equipment – What You Need to Know” Oregon Bio course (or show instructor knowledge of IEC 60601-1, edition 3.1 prior to registering for this course). Bring something to take notes with.
Cost: half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Bioscience companies that have laboratory or medical device or pharmaceutical manufacturing operations must ensure that they have resources in place that comply with the requirements of Federal, State, local regulatory standards, and applicable industrial standards. The course will cover tools and resources available to develop facility specific environment, health, and/or safety plans and programs.
The course (using a case study approach) will provide participants with a basic understanding the nature of occupational hazard recognition, accident prevention, loss reduction, inspection techniques, and accident investigation analysis.
By the end of the course, participants:
Will leave with increased proficiency in evaluating site safety hazards and risks; techniques to identify and implement administrative and engineering controls designed to reduce accident rates; and implement, and maintain appropriate EHS training and tracking records (OSHA injury and illness records as well as training records) required by law & regulations.
Course Outline:
Who Should Attend:
Environmental Health & Safety Manufacturing, Operations and Facilities Managers, corporate trainers, Human Resources, Lab Research and Development staff
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
To successfully implement and maintain a quality management system a company must have an Internal Audit process and use trained auditors to perform the audits. Internal auditors are also a key element in quality system improvement. This new course teaches auditing to the ISO 13485:2016 standard and places a strong emphasis on promoting employee participation in the improvement process.
By the end of the course, participants will understand how to:
Who Should Attend:
People tasked with conducting Internal Audits of their organization’s ISO 13485:2016 Quality Management System.
Prerequisites:
There are no prerequisites to attend this training course but a basic understanding of the ISO 13485:2016 Quality Management System standard would be beneficial.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The ISO 13485:2016 Standard continues to facilitate the global alignment of quality management systems with related regulatory requirements for the medical device supply chain. The revised Standard focuses greater attention on an organization’s ability to meet applicable customer and regulatory requirements, with an added emphasis on risk and change management. To effectively meet the requirements, top management must strategically apply risk based thinking and a process approach to the planning, monitoring and evaluation of the organization’s quality management system.
This briefing will familiarize managers with the intent and framework of the Standard, highlight the changes between the 2003 and 2016 versions of ISO 13485, and reference tools and techniques that will enable managers to address their responsibilities as well as support those involved in more detailed implementation efforts.
By the end of the course, participants will understand how to:
Who Should Attend:
Management personnel in organizations that are either making the transition from ISO 13485:2003, or beginning the implementation to, ISO 13485:2016, and others involved in planning, implementing and maintaining a Quality Management System based on ISO 13485:2016.
Prerequisites:
The are no prerequisites for this training course.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
To successfully implement and maintain a quality management system a company must have an Internal Audit process and use trained auditors to perform the audits. Internal auditors are also a key element in quality system improvement. This new course teaches auditing to the ISO 13485:2016 standard and places a strong emphasis on promoting employee participation in the improvement process.
By the end of the course, participants will understand how to:
Who Should Attend:
People tasked with conducting Internal Audits of their organization’s ISO 13485:2016 Quality Management System.
Prerequisites:
There are no prerequisites to attend this training course but a basic understanding of the ISO 13485:2016 Quality Management System standard would be beneficial.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The FDA has more power to affect regulated companies than almost any other organization, yet many people don’t understand it. Many others ignore it as much as possible. But the FDA affects the job of every person in a medical device or drug company. This course is designed to provide participants with insight into what the regulations are, why they are there, where they fit together, when they apply, and how to interpret them. We will not just discuss Quality Systems and Good Manufacturing Practices, but also submissions, registration, clinical trials, recalls, and adverse event reporting. Each participant will develop a better understanding of the environment in which their company exists and how they can help their company thrive.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone working in a medical device or drug company! Specifically, managers, supervisors, and personnel in manufacturing, engineering, quality assurance, or related disciplines.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Many organizations, such as FDA, ISO, OSHA, and EPA, can conduct audits or inspections in a biotech company. Most people view these events as scary, but there are ways to make them less difficult. The first method is compliance with the applicable rules. After that, preparation is the key. We will focus on these preparatory techniques, for example, using internal auditing as a tool, developing an inspection procedure, educating employees, and conducting mock inspections. Participants will roll-play being auditors and auditees.
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
Anyone working in a medical device or drug company! Specifically, managers, supervisors, and personnel in customer service, purchasing, engineering, manufacturing, quality assurance, or related disciplines.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Two key goals of a quality management system are to find the root causes of actual and/or potential problems and to develop permanent solutions. In this 1-day workshop you will learn how to use tools and methods of problem solving in order to develop and implement solutions that are accepted, efficient, and effective. This workshop will also examine best practice CAPA systems to provide thoughts and ideas on how to improve the performance of your current system. This workshop is perfect for the novice or for those desiring an invigorating refresher.
On completion of this training course you should be able to:
Who Should Attend:
This course is for people tasked with maintaining and improving ISO 9001/AS9100/TS 16949/ISO 13485 Quality Management Systems and for making general improvements in their organizations performance.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The new 2011 Process Validation guidance has formalized the phases and methods used in industry in the past to ensure that products used by the patient meet the regulations, specification, and will perform as intended. This course will present the principles presented in the guidance and regulations, how to design a Process Validation program, details on how to determine the Critical Process Parameters (CPP), and Critical Quality Attributes (CQA), the basics of performing a risk assessment, and reporting expectations. This course will also provide guidance on steps needed for changes after the process validation is complete and how process validation must be integrated into the quality systems.
The presenter will cover the key process validation concepts in the FDA and EU regulations, industry practices, and guidance documents (ISO 13485, ICH Q8, Q9, and Q10) along with those of PAT.
This session will include hands on sessions where the attendee will practice developing design and process flow documents and diagrams and performing risk analysis to the CQA’s and CPP’s. Attendees will have the chance to discuss, the application of practical approaches for satisfying lifecycle Process Validation expectations.
The attendee will take home hands on experience in developing a process validation program, including:
Course Outline:
Who Should Attend:
Validation Engineers, Managers and Directors, Quality Managers, Directors, and Engineers; Product Development Coordinators, Managers, and Directors Manufacturing Supervisors, Managers, and Directors.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Hazard Communication training is required for all employees that work around or can be exposed to hazardous substances. OSHA’s new HazCom 2012 “Right-To-Understand” rules were implemented late in 2013. The new Global Harmonization Standard (GHS) rule requires companies whose employees use, handle, transport, manufacture or could be exposed to hazardous chemicals to adhere to a global, unified approach to classifying chemical hazards, standardizing warning labels, and organizing information on ‘material’ safety data sheets. This presentation will be a working session focused on laying the foundation for a HazCom program gap analysis, incorporating project timelines, strategies for consideration, and best practices.
Key topics will include:
In addition, one key step in assuring that HazCom requirements address the key hazards in the workplace involves performing a chemical inventory and job hazard analysis.
By the end of the course, participants will:
Course Outline:
Who Should Attend:
Persons responsible for managing compliance with OSHA’s Hazard Communication Standard (1910.1200), and with responsibilities for Material safety Data Sheet (MSDS) management, labeling, and safety training should attend, including: Environmental Health & Safety personnel, corporate trainers, Human Resources, Operations and Facilities Managers.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The introduction of ASTM E2500 (Standard Guide for Specification, Design, and Verification of Pharmaceutical and Biopharmaceutical Manufacturing Systems and Equipment) and International Conference on Harmonization (ICH) Q9 (Quality Risk Management) have provided the Pharmaceutical Industry with a methodology to optimize commissioning and qualification (verification) activities, resulting in improved compliance and a defined focus on product quality and patient safety. Efficient implementation of these practices provides the additional opportunity to reduce capital project timelines and reduce life cycle costs. Although the ASTM and ICH documents indicate the “What” in defining a science and risk-based approach to system verification, the “How” of practical and efficient implementation of the supporting work processes were not fully described and associated best practices had not been developed.
In order to help fill this need, the International Society for Pharmaceutical Engineering (ISPE) Commissioning and Qualification (C&Q) Community of Practice (COP) sponsored the development of the ISPE Guide: Science and Risk Based-Approach for the Delivery Facilities, Systems, and Equipment that presents a structured life cycle approach to the delivery and verification of GxP regulated facilities, systems, and equipment. It supports the ASTM industry and ICH regulatory initiatives, including science-based risk management approaches, a focus on product and process understanding, and the application of Quality by Design concepts. In addition, the C&Q COP developed a Good Practice Guide – Applied Risk Management for C&Q that maps the transition and provides implementation strategies for moving from the traditional (or “Baseline Guide 5 approach”) based on Impact Assessment to ICH Q9/ASTM Quality Risk Management (QRM) implementation.
This presentation will provide an introduction to Quality Risk Management, an overview of the recent ISPE guidance documents, and present implementation principles and elements contained therein.
Attendees will have the chance to discuss the application of practical QRM approaches for satisfying the qualification phase of the Validation Lifecycle Process to ensure that facilities, systems, and equipment are fit-for-use for their intended purpose.
By the end of the course, participants will have gained:
Practical knowledge in developing an efficient Verification Program (Commissioning and Qualification) including the use of risk assessment to identify Critical Aspects (CAs) based on defined Critical Quality Attributes (CQAs) and Critical Process Parameters (CPPs). The CAs are the controls identified to reduce the risk from hazards to product/process quality and, ultimately, patient safety.
Course Outline:
Who Should Attend:
Project Managers and Engineers; Validation Engineers, Managers, and Directors; Quality Managers, Directors, and Engineers; Product Development Coordinators, Managers, and Directors; Manufacturing Supervisors, Managers, and Directors. The course will provide management with what is expected in order to comply with the ASTM and ICH documents. Additionally, this course provides all attendees with the knowledge of what is needed and tools to use to complete the qualification effort for facilities/systems/equipment in support of Process Validation and commercial manufacturing.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Quality Systems (QS) are sometimes viewed as a necessary evil or belonging only to production and QA personnel. However, effective QS can help a business not only comply, but excel. This course focuses on medical device companies and how to create, implement, and improve QS that match your company. Both FDA QS and ISO QS will be discussed. We will also cover: how different departments are impacted by QS, the biggest pitfalls in establishing and maintaining QS, and how to critically evaluate your QS. There will be group exercises and lots of interaction among participants to provide multiple options. In QS, it is definitely true that one size does not fit all!
By the end of the course, participants will have gained:
Course Outline:
Who Should Attend:
This course is aimed at medical device personnel with some familiarity with QS. It will be beneficial to those with limited knowledge of QS, but we will NOT be going step by step through all the requirements of a quality system. Recommended for those in customer service, purchasing, manufacturing, engineering, quality assurance, or related disciplines.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Two key goals of a quality management system are to find the root causes of actual and/or potential problems in order to develop and implement permanent solutions that are accepted, efficient, and effective. This 1-day workshop will show how to use root cause analysis tools and methods to find the underlying causes of problems that impact an organizations operations and profitability. You will also learn the methodology to address corrective actions. This workshop is perfect for the novice or for those desiring an invigorating refresher.
On completion of this training course you should be able to:
Who Should Attend:
This course is for people tasked with maintaining and improving ISO 9001/AS9100/TS 16949/ISO 13485 Quality Management Systems and for making general improvements in their organizations performance.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The ISO 13485:2016 Standard continues to facilitate the global alignment of quality management systems with related regulatory requirements for the medical device supply chain. The revised Standard focuses greater attention on an organization’s ability to meet applicable customer and regulatory requirements, with an added emphasis on risk and change management. In this one-day workshop, you will learn about all the changes in the ISO 13485:2016 Standard and will be able to assess how they will affect your organization. On completion of this course, your knowledge of the requirements of ISO 13485:2016 will enable you to plan for the successful transition of your organization’s quality management system.
By the end of the course, participants will be able to:
Who Should Attend:
People responsible for upgrading their organization’s ISO 13485:2003 Quality Management System to meet the new requirements of ISO 13485:2016 and for those people tasked with auditing to the new requirements. Organization Leaders, Managers, Regulatory Affairs and Quality Managers, Auditors and Document Control personnel will benefit from attending this training course.
Prerequisites:
A basic understanding of ISO 13485:2003 and for auditors, experience performing internal and/or supplier audits against the ISO 13485:2003 Standard.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The idea of change management is addressed throughout the cGMP regulations, such as when encountering issues and focusing on process improvements with the design of the manufacturing facility (§ 211.42), the design of the manufacturing equipment (§ 211.63), the design of the production and control procedures (§ 211.100), or the design of laboratory controls (§ 211.160). The current standards require that a risk-based approach utilizing scientific knowledge is used when implementing a change. The effect of the change should be evaluated, including any unintended, negative consequences. Evaluating the effects of a change can encompass additional tests or examinations of subsequent batches (e.g., additional in-process testing or additional stability studies), and is an important process in maintaining the validated state of the equipment and processes. Through interactive examples, this course will teach the process by which change management should be used to identify, evaluate, document, approve, implement, and close changes made throughout the product lifecycle.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
Quality assurance, quality control, regulatory affairs, validation, manufacturing, technical support, IT, supply chain, and engineering professionals in the pharmaceutical, biopharmaceutical, or medical device industry.
All levels of management and service providers and vendors who serve pharmaceutical, biopharmaceutical or medical device industry clients
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Building upon Overview of FDA and Quality Systems Overview courses, this course goes beyond the basics and uses interactive exercises to understand and apply current Good Manufacturing Practice (cGMP) regulations for pharmaceutical, biopharmaceutical and medical device industries. This course will dive into the details of 21 CFR Parts 210, 211, & 820, ICHQ7, and the EU GMP guidelines. Participants will benefit from real world examples and lessons learned to use risk-based and scientific principles to ensure product quality throughout the production lifecycle. This course will guide participants through the six system inspection model: Quality Systems, Materials, Packaging and Labeling, Production, Facilities & Equipment, and Laboratory Controls, to provide them with appropriate strategies for ensuring compliance.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
Quality assurance, quality control, regulatory affairs, validation, manufacturing, technical support, IT, supply chain, and engineering professionals in the pharmaceutical, biopharmaceutical, or medical device industry.
All levels of management who require a refresher course to stay current with GMP regulations and learn from case studies. Service providers and vendors who serve pharmaceutical, biopharmaceutical or medical device industry clients.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Today’s highly competitive environment leaves no time for trial and error. Design of Experiments (DOE): Introduction provides a structured method for determining the relationship between factors affecting a process and the output of that process. With this information, you can quickly develop the optimum balance between factors leading to dramatic improvements in quality, cost, and productivity. Participants in this 16-hour course will gain a firm understanding of the statistical concepts and basic principles underlying Design of Experiments.
By the end of the course, participants will be able to:
Who Should Attend:
Engineers, scientists, continuous improvement specialists, quality assurance personnel, or other technical professionals who are responsible for product, process, or test development, improvement, or control activities.
Prerequisites:
Participants should bring a laptop computer to this training class. No pre-requisites are necessary for this course, although previous exposure to basic statistical methods is helpful.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This course provides a structured guide to the process of performing an effective Failure Mode and Effects Analysis for Design and Development (DFMEA). DFMEA can be performed during design and development on products to minimize risks and future costs of new products. It is also a highly effective technique to use in planning under any quality management system standard, such as ISO 9001 and ISO 13485.
By the end of the course, participants will be able to:
Who Should Attend:
This course is for engineers, production managers, quality engineers and managers who are assigned to work on Failure Modes and Effects Analysis in Design and Development.
Prerequisites:
No prior knowledge is required to attend this course, but bringing an application to the class for a Design and Development Failure Modes and Effects Analysis would be beneficial.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This course provides a structured guide to the process of performing an effective Failure Mode and Effects Analysis for Manufacturing Processes (PFMEA). PFMEA can be performed during development of manufacturing processes to minimize scrap and rework and to minimize the risk of quality “escapes”. It is also a highly effective technique to use in planning under any quality management system standard, such as ISO 9001 and ISO 13485.
By the end of the course, participants will be able to:
Who Should Attend:
This course is for manufacturing and design engineers, production managers, and quality engineers/managers who are assigned to work on Failure Modes and Effects Analysis in Manufacturing Processes.
Prerequisites:
No prior knowledge is required to attend this course but bringing an application to the class for a Manufacturing Process Failure Modes and Effects Analysis would be beneficial.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Participants in this 16-day duration course will learn the theory and application of tools and methods for successful completion of improvement projects in a manufacturing business environment. Tools for the application of the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) improvement strategy will be introduced with hands-on exercises and tutorials to ensure rapid learning and knowledge retention. The training style is tell-show-do, with a strong emphasis on individual hands-on exercises and team-based activities. Training workbooks are comprehensive, self-contained, and serve as excellent references for learning and review. Classroom training sessions are interspersed with periods of work on actual company-supported improvement projects.
By the end of the course, participants will be able to:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
Trainees should have team leadership, experience with process improvement, and knowledge of Excel to learn new things quickly. They should also have prior experience with statistical methods and a working knowledge of high school algebra.
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Participants in this 16-day duration course will learn the theory and application of tools and methods for successful completion of improvement projects in a manufacturing business environment. Tools for the application of the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) improvement strategy will be introduced with hands-on exercises and tutorials to ensure rapid learning and knowledge retention. The training style is tell-show-do, with a strong emphasis on individual hands-on exercises and team-based activities. Training workbooks are comprehensive, self-contained, and serve as excellent references for learning and review. Classroom training sessions are interspersed with periods of work on actual company-supported improvement projects.
By the end of the course, participants will be able to:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
Trainees should have team leadership, experience with process improvement, and knowledge of Excel to learn new things quickly. They should also have prior experience with statistical methods and a working knowledge of high school algebra.
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Combining Lean and Six Sigma into a single improvement initiative eliminates redundant infrastructure and provides the ultimate in world-class performance: Six Sigma quality combined with Lean speed! This 2-day module will get you up to speed on Lean Six Sigma principles and methods.
By the end of the course, participants will learn:
Tools participants will learn:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
Trainees should have team leadership, experience with process improvement, and knowledge of Excel to learn new things quickly. They should also have prior experience with statistical methods and a working knowledge of high school algebra.
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Reliable data is required for Lean Six Sigma Improvement projects. This 2-day module explains how to collect data to quantify the current state and establish desired improvement goals. LSS-101: Introduction to Lean Six Sigma must be taken before LSS-102: Measuring Process Performance-I.
By the end of the course, participants will learn how to:
Tools participants will learn:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
LSS-101: Introduction to Lean Six Sigma
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Reliable data is required for Lean Six Sigma Improvement projects. This 2-day module explains how to collect data to quantify the current state and establish desired improvement goals. LSS-102: Measuring Process Performance-I must be taken before LSS-103: Measuring Process Performance-II.
By the end of the course, participants will learn how to:
Tools participants will learn:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
LSS-102: Measuring Process Performance-I
Location: Location and driving directions will be emailed separately upon registration.
Overview:
One of the most important and challenging steps in a Lean Six Sigma improvement project is to determine the root cause(s) of problems within the project scope. Possible causes must be confirmed or debunked by data analysis. If there are multiple root causes, these should be prioritized. Once root causes have been identified, the next step is to develop and prioritize solutions. The best solution(s) are identified, tested, and then assessed to make sure that the intended outcome is achieved. The root cause analysis and process improvement is presented in this 2-day module. LSS-103: Measuring Process Performance-II must be taken before LSS-104: Root Cause Analysis and Improving the Process.
By the end of the course, participants will learn how to:
Tools participants will learn:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
LSS-103: Measuring Process Performance-II
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Developing and implementing a control plan is necessary to sustain the gains achieved by the project. This 2-day module will conclude with a test for successful completion of the Lean Six Sigma series. LSS-104: Root Cause Analysis and Improving the Process must be taken before LSS-105: Sustaining Improvement Efforts.
By the end of the course, participants will learn how to:
Tools participants will learn:
Who Should Attend:
This course is designed for Engineers, Quality Analysts, Process Improvement Specialists, Program Managers, Project Leaders, and others who want to learn the Six Sigma Green Belt methodology and apply it to make breakthrough improvements in performance within their workplace.
Prerequisites:
LSS-104: Root Cause Analysis and Improving the Process
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Participants in this course will learn the fundamental Lean Six Sigma philosophy and how to apply the tools and methods in their work place on a daily basis. Participants will learn how to identify improvement opportunities and be a valuable resource within Lean Six Sigma project teams led by Green Belts and Black Belts.
By the end of the course, participants will be able to:
Who Should Attend:
This course is for people who want to learn the fundamentals of the Lean Six Sigma methodology and the basic tools.
Prerequisites:
There are no prerequisites for this training class
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Any departure from an approved instruction or established standard used in the manufacturing process, including data or results outside of the expected range, is considered a deviation and must be investigated and evaluated for impact to product quality. Other terms are used for deviations in regulations and guidance, including “non-conformances” and “discrepancies”. Whichever terminology is used, deviations are a normal part of any manufacturing process, but how they are handled is a matter defined in the law as per 21CFR211.100, 211.111, and 211.160 and various other EU GMP guidelines. Participants in this course will use real world examples to learn the process of identifying, documenting, and evaluating deviations.
Note: Corrective and Preventive Actions (CAPA) is addressed in a separate course.
By the end of the course, participants will be able to:
Who Should Attend:
Quality assurance, quality control, regulatory affairs, validation, manufacturing, technical support, IT, supply chain, and engineering professionals in the pharmaceutical, biopharmaceutical, or medical device industry.
All levels of management and service providers and vendors who serve pharmaceutical, biopharmaceutical or medical device industry clients.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This 8-hour course demonstrates the need for measurement systems analysis. For quantitative measurement systems, it covers repeatability, reproducibility, linearity, stability, precision, and accuracy. For attribute measurement systems, it covers appraiser self-agreement, appraiser cross-agreement, and agreement with standard.
By the end of the course, participants will be able to:
Who Should Attend:
Managers, engineers, and other personnel in inspection & test, quality assurance, manufacturing, engineering, or related disciplines who are responsible for the measurement systems in their organization.
Prerequisites:
A laptop computer will be required for this course. No other pre-requisites are necessary.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This 16-hour course provides an introduction to analyzing common business and industrial data.
By the end of the course, participants will be able to:
Who Should Attend:
Engineers, scientists, technicians, supervisors, business analysts, and other personnel in engineering, manufacturing, quality assurance, and related disciplines who are responsible for data-based decision-making in the industrial workplace.
Prerequisites:
A laptop computer is required for this course. No other pre-requisites are necessary for course participation except for a good understanding of Windows-based PC software.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This one-day highly interactive course provides an overview of the principles of Lean Manufacturing. Participants review the history of lean manufacturing and learn how lean manufacturing tools and programs apply in today’s manufacturing environment. The course combines lecture and simulation that affords participants an immediate opportunity to apply the principles learned in the class. The results of the first simulation round provide the setting for continuous improvement. Lean principles incorporated over subsequent rounds allow participants to transform a chaotic, inefficient process to a highly productive and efficient production process.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
Production managers, supervisors, engineers, continuous improvement specialists, quality assurance personnel, front-line employees, or others who are responsible for production or processes.
Prerequisites:
Experience with manufacturing and quality processes in a manufacturing environment.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This program provides a structured approach and a set of skills to help people involved in improving organizational performance to define, prioritize, map, and improve business processes.
Using interactive exercises, participants follow a practical, step-by-step approach that focuses on clearly defining processes through the use of “process maps”. The maps provide a foundation for documenting business processes; a key requirement for making effective improvements.
By the end of the course, participants will be able to:
Who Should Attend:
This course is for people needing to know how to map a business process.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The International Conference on Harmonisation (ICH) was established in 1990 with the goal of achieving greater synchronization in the interpretation and application of regulatory requirements of Europe, Japan and the United States for pharmaceutical product registration. ICH Guidance documents Q8 (Pharmaceutical Development), Q9 (Quality Risk Management) and Q10 (Pharmaceutical Quality System) work in conjunction with one another to describe a science- and risk-based approach to pharmaceutical manufacturing and development. Quality Risk Management (QRM) is the glue that holds the pieces together, and with the implementation of ICH Q9, it has become a regulatory expectation to provide a risk-based framework for the entire quality system from development to commercial production and continual process improvement. This course will explain the relationship between ICH Q8, Q9, and Q10, and use interactive breakout sessions to describe regulatory expectations for risk-based management and programs.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
Quality assurance, quality control, regulatory affairs, validation, manufacturing, technical support, IT, supply chain, and engineering professionals in the pharmaceutical, biopharmaceutical, or medical device industry.
All levels of management and service providers and vendors who serve pharmaceutical, biopharmaceutical or medical device industry clients.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The key to improving process performance is the ability to understand, control and reduce variation. In this workshop, participants will learn how the monitoring and analysis tools of SPC can be used to achieve that goal. Going beyond the mere mechanics of SPC, this workshop will also guide participants through the steps needed to define a process and determine proper measurement techniques so that the right control chart is used in the right place at the right time.
By the end of the course, participants will be able to:
Course Outline:
Day 1
Day 2
Who Should Attend:
Individuals and teams requiring a thorough understanding of the philosophy and tools of Statistical Process Control (SPC) in order to plan and implement successful SPC efforts their workplace.
Prerequisites:
Participants in this training course should have:
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
A value stream is all activities required to design, create and deliver a product or service to a customer. A Value Stream Map is a tool that helps you visualize the flow of material and information through a value stream. It is a critical first step in lean transformations, as it shows you where to apply lean tools and methods for maximum effect. It also helps you avoid the common mistake of “cherry-picking” individual lean tools that create “islands” of improvement with limited benefits. Participants in this “hands-on” workshop learn how to create and apply Value Stream Maps for the production flow from raw material through to the customer. They will learn how to see value, differentiate value from waste, and eliminate the sources of waste by creating accurate current-state maps and leaner future-state maps for a product family.
By the end of the course, participants will be able to:
Who Should Attend:
This workshop is for operators, engineers, managers, supervisors, technical support personnel, and change agents from any organization at any point in their lean journey.
Prerequisites:
There are no prerequisites for this training course.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This workshop guarantees to increase project success by improving leadership, planning, estimating, collaboration, and communication competencies. The powerful results from this course are based on the instructor’s direct experience on engineering projects and experience.
Case studies, real-life examples and exercises are used extensively to illustrate how the principles apply on the job. The case studies are drawn from a broad range of product development team environments at small, medium, and large companies serving many industries.
By the end of the course, participants will be able to:
Course Outline:
Day 1
Day 2
Who Should Attend:
Electronics and Electrical Engineers, Software Engineers and Developers, Mechanical Engineers, Structural Engineers, Project Leaders, Engineering Supervisors
Prerequisites:
No prerequisites.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This two-day intensive workshop is specially developed to provide a solid foundation in financial analysis and decision-making, both from the perspective of the company and specific projects.
Financial Skills for Non-Finance People is an interactive workshop format including exercise, case studies, and real world projects to improve participants understanding and application of:
By the end of the course, participants will have gained:
Who Should Attend:
Product managers and marketers, engineering managers and leads.
Prerequisites:
Each student is required to bring a laptop loaded with MS Excel software.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
The ability to perform effectively in teams has become a basic expectation for members of high performance organizations. This workshop provides participants with an understanding of when to use a team, what constitutes an effective team and what their role should be as a member. Participants will learn and practice the interpersonal communication and team process skills that foster the highest creativity and most productive behaviors.
By the end of the course, participants will be able to:
Who Should Attend:
This workshop is for people working in teams
Prerequisites:
(Recommended) Business Communication Fundamentals
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Effective team leadership is a prerequisite for success in today’s high performance organizations. In this workshop, participants will learn how to successfully launch and lead teams. A strong emphasis is placed on learning and practicing the skills necessary to facilitate team development and manage change to achieve optimal performance and more creative solutions.
By the end of the course, participants will be able to:
Who Should Attend:
This workshop is for people responsible for launching and leading teams
Prerequisites:
High Performance Teamwork (bring your workbook from this course)
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Few leaders have the luxury of focusing on a single project. Instead, they must balance multiple simultaneous projects, constantly making imperfect trade-offs between conflicting needs. This class looks at the personal skills you need to manage multiple projects. However, there is only so much you can do on your own. Therefore, this class also looks at the supporting organizational framework that enables a project-based organization to do many projects. It also includes a short introduction to portfolio management, which is a technique for deciding which projects to invest in.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
All previous Project Management: Foundations and Best Practices attendees. This class is designed for experienced product, project, and line managers who want to improve personal and organizational capabilities for managing multiple simultaneous projects. This is not a class on personal “juggling” skills.
Prerequisites:
Attendees should have prior experience applying project management techniques and methodologies on stand-alone projects.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
This course introduces students to the foundations of successful project management, especially in a technology environment. Students will learn key project management concepts, then immediately apply them in a hands-on team simulation.This course approaches project management from the standpoint of managing a single, stand-alone project that is small to medium in size. It takes students through the project life cycle in the same sequence they would face when managing a real project in the workplace.
By the end of this class, you will understand how to manage a project from beginning to successful completion.
By the end of the course, participants will be able to:
Who Should Attend:
Engineers, scientists, clinicians, researchers, administrators, continuous improvement specialists, quality assurance personnel, or other technical professionals who are responsible for product, process, or test development, improvement who must organize and manage small to medium-sized projects.
Prerequisites:
Previous experience in a project environment is helpful, but not required.
Cost: 2-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Managing risk is essential to project success. The occurrence of rework, errors, and injury can be reduced or eliminated when risk is identified, controlled, and responded to on a project. Risk assessment and management is a proactive way to improve the delivery of cost, schedule, and performance on your projects. In fact, studies conducted by the Project Management Institute (PMI) quote a 90% decrease in project problems when risk management is used. Through risk management, the project manager gains control of the project, rather than having the project control the project manager. Through exercises and class discussions, this workshop allows participants to practice key roles in the risk management process for projects. The focus of this seminar is to provide simple, practical approaches and techniques for managing risk – taking the complex and making it simple.
By the end of the course, participants will be able to:
Course Outline:
Who Should Attend:
All former Project Management Training participants, Project Managers, Program Managers, Senior Team Members, Engineers, Scientist, Technical Leaders, and Functional Managers.
Prerequisites:
Previous formal project management from any institution (private or public), and/or experience in a project environment.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Retaining top tier talent can be challenging and ultra-competitive in this fast-paced world. However, when an organization fosters a learning culture through mentoring, companies ensure that employees take an active role in spreading knowledge and best practices throughout their organization. Promoting a mentorship mindset leads to happier and more productive employees for a stronger, more effective organization.
Course Outline:
Who should attend:
High potential talent looking to move up in the organization
Talent newly promoted to management
Managers working across generations
Prerequisites: Business Communication Fundamentals
Additional recommended courses: Enhancing Communication
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
While your technical skills (hard skills) may get your foot in the door, it’s your soft skills that are crucial for success and longevity with the organization. Whether communicating with your co-workers, your boss, or upper level management; get your message heard in a clear, concise and compelling manner. In this interactive business communication course, you will sharpen your verbal, non-verbal and written tools to help you communicate more effectively, and promote a respectful working environment.
We will examine:
How You Will Benefit:
Course Outline:
Who Should Attend:
Anyone in an organizational environment that must communicate ideas, processes or products.
Prerequisites:
No prerequisites.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Every organization, team and individual experiences conflict in business. If not addressed properly, conflict can turn into personal dislike and team breakdown, often creating an unproductive and uncongenial work environment. However, if conflict is addressed properly, the outcome can be advantageous for all parties involved by expanding self-awareness, sparking creativity, encouraging team cohesiveness, and increasing productivity.
We will examine:
How you will benefit:
Course Outline:
Who Should Attend:
Individuals and work teams that strive for a respectful and productive work environment
Prerequisites:
Highly recommended: Business Communication Fundamentals
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Customer acquisition can be costly and often, challenging. Therefore, customer retention in this highly competitive market is critical to an organizations’ bottom line and success. Attendees in this class will explore the attitude and behaviors of Customer Success…a mindset beyond customer satisfaction. Customer satisfaction checks the boxes, customer success turns customers into organizational champions and partners.
We will examine:
How you will benefit:
Course Outline:
Who Should Attend:
Anyone in an organization that must communicate with internal and external customers.
Prerequisites:
Highly Recommended: Business Communication Fundamentals
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Data Presentation Design is a half-day seminar and workshop that will improve your ability to create powerful data-focused presentations. Effective data presentations have tremendous power to influence the opinions and decisions of your audience. Whether you are creating presentations for internal team meetings or for large professional or public audiences, this course will teach you how to apply effective data visualization design and provides hands-on training with tools that will help you create engaging and persuasive data presentations.
By the end of the course, participants will be able to:
Who Should Attend:
Engineers, scientists, clinicians, researchers, administrators, continuous improvement specialists, quality assurance personnel, technical professionals, management and anyone who presents data.
Prerequisites:
Participants should bring a laptop computer that has Microsoft Office to this training class. No prerequisites are necessary for this course.
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
If you believe you are a naturally great negotiator… you’ve made the first fatal error in negotiations. The people who get the worst deals on products and services are the ones who go in with the bold idea that they can out-negotiate anyone with their natural skills. This is a hands-on course that will improve your negotiation skills from 20% to 100% with internal and external customers, people in your personal life and in your career. Whether you feel youʼre a great negotiator or have room for improvement, this seminar will help you gain a keen understanding of the best way to negotiate in every situation.
By the end of the course, participants will learn to:
Course Outline:
Who Should Attend:
Professionals who need to work effectively with others inside or outside of their organizations.
Prerequisites:
No prerequisites.
Cost: 1-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
“There is a difference between being convinced with logic and believing with personal conviction.” – Nancy Duarte
You can deliver a presentation, loaded with facts and data, and while your audience may agree with the logic, they may not respond to the call. In other words, you haven’t connected with your audience and you’ve taken up valuable air space and time.
In this class you will learn how elite speakers connect and engage their audience by delivering effective presentations that combine logic, contextual understanding and needs of the audience.
By the end of the course, participants will examine:
By the end of the course, participants will be able to:
Course outline:
Who Should Attend:
Professionals who need to deliver a presentation that engages and resonates with the audience.
Prerequisites:
Recommended: Business Communication Fundamentals
Required: Impromptu Presenting
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Have you been in a meeting with a co-worker, and suddenly, the conversation turns heated? You feel they just aren’t “hearing” you. Tensions rise, one or both of you shut down, and your working relationship is in jeopardy.
To better understand your relationships with other people; you must first understand Yourself. This full-day class will combine individual, small group and large group exercises, providing participants with opportunities to discuss, learn and practice
effective communication skills. Utilizing a DISC like assessment tool, (which measures observable behavior), participants will learn about their own and other’s communication behavioral habits, and how to adapt in diverse environments.
This full Day class will incorporate additional exercises to observe and identify communication behavior tendencies in others and how to adjust the delivery of your message so that it will be better received by your audience.
We will examine:
How you will benefit:
Course Outline:
Who Should Attend:
Individuals and teams that strive for a respectful and cohesive work environment.
Prerequisites:
Highly Recommended: Business Communication Fundamentals
Location: Location and driving directions will be emailed separately upon registration.
Overview:
As the Project Manager, you’ve been asked to deliver the project status to senior management with less than 20 minutes to prepare. Part of your update includes delivering the bad news that manufacturing is having quality issues and won’t make the deadlines. What information do you need to pull together? What is your desired (presentation) outcome? How do you deliver bad news and maintain your composure? It’s imperative that your delivery is clear, logical, and addresses the needs of your audience. Your team is counting on you, and your reputation is at stake.
We will examine:
How you will benefit:
Learning how to effectively speak under pressure, in an impromptu situation, will build your reputation and impress leaders in your organization.
Course Outline:
Who Should Attend:
Anyone who is asked to deliver a last-minute presentation to peers, senior management, internal and external customers
Prerequisites:
Highly recommended: Business Communication Fundamentals
Cost: Half-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
Despite good intentions, teamwork and leadership are often hindered by different assumptions, expectations and interpersonal styles, which zap productivity and reduce trust between co-workers. Research reveals that teamwork is strongly shaped by individual cultural values and expectations. Today’s workforce is diverse with differing ethnic, cultural and language backgrounds, causing conflicting approaches in giving information and feedback, making decisions, disagreeing and persuading, as well as differing beliefs about how to lead, be led and who to trust.
This active workshop walks participants through nine steps that align teams to improve efficiency and reduce misunderstandings. With information from the Harvard Business School’s 10 Must Reads, The Cultural Map by Erin Meyer, That’s Not What I Meant by Deborah Tannen, and the instructor’s international experience, this course provides tools and techniques that can be used immediately to create a cohesive team culture.
By the end of the course, participants will develop strategies to help bridge silos, clarify conflict, and solve problems more effectively.
Participants will be able to:
Who Should Attend:
Anyone interested in improving their communication skills to address conflict and problem solving, particularly those who work with cross-cultural and inter-departmental teams.
Prerequisites:
No previous experience is required. Willingness to share and participate is encouraged, but voluntary.
Cost: One-day class
Location: Location and driving directions will be emailed separately upon registration.
Overview:
You’ve had your sights set on an internal job promotion, and you are required to interview for the position. Technology has enabled recruiters to market to, and target a specific candidate, on a global scale. You will be competing against the best in the world. Recruiters expect you to articulate your competencies and value proposition in a concise manner. This class will provide you with the necessary communication tools to help you advocate for yourself and stand out from the competition.
We will examine:
How You Will Benefit:
Course Outline:
Who Should Attend:
Prerequisites:
Highly recommended: Business Communication Fundamentals
Location: Location and driving directions will be emailed separately upon registration.
Oregon Bioscience Association Copyright 2023. All Rights Reserved.