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October 2018
Customer complaints are usually the last item expected and the first to be addressed. Through interactive exercises of practical application and real life experiences, participants will learn why communication is key and how to apply governing regulations during the customer complaint and recall processes.
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In this “hands on” course participants will design a product utilizing regulations for design control and application of risk management. Participants will learn how to perform risk management, plan design activities, determine design inputs and outputs, verification, validation, how to handle design changes, and the contents and maintenance of a Design History File.
Find out moreNovember 2018
In this “hands on” course participants will design a product utilizing regulations for design control and application of risk management. Participants will learn how to perform risk management, plan design activities, determine design inputs and outputs, verification, validation, how to handle design changes, and the contents and maintenance of a Design History File.
Find out moreCustomer complaints are usually the last item expected and the first to be addressed. Through interactive exercises of practical application and real life experiences, participants will learn why communication is key and how to apply governing regulations during the customer complaint and recall processes.
Find out moreDecember 2018
Two key goals of a quality management system are to find the root causes of actual and/or potential problems in order to develop and implement permanent solutions that are accepted, efficient, and effective. This 1-day workshop will show how to use root cause analysis tools and methods to find the underlying causes of problems that impact an organizations operations and profitability. You will also learn the methodology to address corrective actions. This workshop is perfect for the novice or for those desiring an invigorating refresher.
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