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At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.  We believe every employee makes a difference. We are passionate about transforming patients’ lives. We are courageous in both decision and action, we believe that good business means a better world.

This position is part of Genentech’s Hillsboro Individualized Therapies plant.  Hillsboro Individualized Therapies is a new manufacturing facility for novel cellular and individualized therapies. The plant is located on the Genentech Hillsboro Campus in Hillsboro, Oregon.

Job Summary:

Are you passionate about Information Technology (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a leader who builds and shares an inspiring vision, able to catalyze performance and growth for people and business units? Are you curious to shape a digital manufacturing architecture, ready to advance competitiveness on the market?


We Make Medicines!


This position is part of Genentech’s’ Hillsboro Individualized Therapy Team (HIT)  team based in Hillsboro, Oregon.  HIT is a next generation cell and gene therapy facility with multiple technologies for delivering individualized therapies.  In this critical role, you will be part of a dedicated cross-functional team working on production start-up activities such as the design, installation, testing, and validation of manufacturing equipment, construction management, processes, and the quality approach for this exciting and novel technology.


The Systems Process Engineer has a profound process understanding and is collaborating with the Business Support Community to continuously improve business processes and underlying IT OT  applications. By this, he/she acts as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers and can raise incidents on behalf of the user area or work with managers to train users. The role is specialized in a specific operation process area and provides end-user support based on in-depth and long time professional experience in this domain.


Key Responsibilities


End User Operation Support


Acts as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues via IT service ticket system.
Perform Level 1 On Site/Remote support and troubleshoot to applications not limited to the following applications such as SAP, LIMS, MEŞ etc
Escalate and follow through IT Service tickets to 2nd Level support to seek Global Team support to resolve issues in a timely manner.
Triages, prioritizes requests and tries to identify the nature / root cause of an issue
Distributes application issues that cannot be solved by him/her to the Agile Operation Teams.
Cooperate with Agile Operations Teams.during analysis of reported incidents
Maintain close coordination and communication with End User/site business stakeholders for major incidents.
For new IT initiatives/product/system roll out/Go Live to site, provide on site/remote on call support per business requirement such as adopting business shift pattern during initial roll out and stand down to remote On Call post Hyper Care after successful roll out.
Support Global/Enterprise and Local IT OT applications.
Support IT security patch management for local IT OT systems.
Act as Subject Matter Expert on IT technical related type of requests and enquiries to support business during GMP audits; Planned/Unplanned Events etc.
Provide 24×7 routine operation service support per Service Level Agreements to business.
Support/Participate Lifecycle planning/execution of IT OT applications.
Support/Participate Computer System Validation qualification for IT OT system
Support/Participate retirement/decommissioning IT OT applications
Adhere to the requirements specified in IT related Roche’s quality policies/quality standards or related SOP.
Continuous Improvement

Support/Lead Continuous Improvement opportunities related to ITOT applications/system.
Regular exchange with the Support network and or BPMs on support cases, best practices and process improvement proposals with network relevance
Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems.
Onboarding & Training

Coordinate and conduct End User training
Supports user authorization workflows (e.g. request, verify training, approve) Add information to the knowledge base
Create/Review information Knowledge Article
Create/Review training material Initiate knowledge management process


BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, business administration or equivalent degree with at least 3 years relevant work experience in the pharmaceutical industry
Experience/familiar with IT/Automation system support in biotech/pharmaceutical manufacturing GMP environment is a plus
Experience with the design, implementation, commissioning, qualification/validation and maintenance of Manufacturing Execution Systems (MES), Distributed Control Systems (DCS) and SCADA systems. Experience or familiarity with Rockwell Pharmasuite MES, SAP S4 HANA, Mulesoft, LIMS is a plus.
Knowledgeable about Windows Server Administration, SQL Databases, OPC communication, crystal report, software development for web based interface, integration with enterprise business systems (Mulesoft, LIMS, SAP, etc), TCP/IP, Cyber Security and Data Integrity concepts.
Soft Skills

Strong technical writing, verbal communication, interpersonal and problem-solving skills
Strong analytical skills for effective troubleshooting and problem solving
Candidates must be able to work well with others as a team member in an informal results-oriented work environment.
Self-driven, Must have good communication skills (both verbal and written), and be able to work collaboratively with other groups.
Passionate in learning and sharing/leveraging best practice; embed it as “next practice” to achieve greater impact
Eager to explore new technology and have the ability to learn new concepts.
Excellent Customer Service/Interpersonal skills
Genentech embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Please note that this position is eligible for relocation benefits


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