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The Technical Training Specialist will serve as a single point of contact within the Hillsboro Individualized Therapies (HIT) Learning Solutions for clients and subject areas and will be responsible for ownership of training administration/coordination of the Learning Management Systems (LMS) at the Hillsboro Technical Operations site (HTO).  The preferred candidate will have a working knowledge of individualized therapies and be able to provide technical training to staff. The duties and responsibilities of this role fall into five major categories: Client/Relationship Management, Training Delivery, Instructional Design, Project/Program Management, and Vendor Management and LMS administration.



Client/Relationship Management

Effectively partner with customers to understand their business needs and how training and performance improvements will contribute to their success.
Initiate and establish regular meeting times with department managers of assigned client(s).  These meetings could also include attending department staff meetings.
Conduct training diagnostics and needs assessments (in the Technical training for GMP compliance and in the Organizational Development space to support our leaders) in partnership with customers and peer groups
Identify, develop, and implement curriculum strategies, solutions, and services that are aligned with business objectives and Corporate and GMP compliance; evaluate costs and options and make recommendations for training solutions.
Learn the business of assigned organizations to proactively provide real-time, customized learning solutions to meet learning needs.
Quickly and effectively engage resources, utilizing both formal and informal networks to meet desired goals. Work closely with the Hillsboro Learning Solutions Leader.
Stay abreast of the training industry (including adult learning, instructional design, e-learning, and performance improvement) in order to provide clients with learning leadership, being fully aware of the most current learning trends.
Define detailed Service Level Agreements for assigned clients.
Provide proactive consultation to assigned clients in developing training and development programs that meet or exceed business objectives while keeping in mind how this fits in to the overall iNeST and in partnership with Hillsboro/Genentech Integrated Learning strategy.
Support and lead cross-functional initiatives, maintaining a “global” perspective even when supporting departmental efforts.
Serve as a single point of contact to assigned organizations and respond in a timely manner to all requests/emails/phone calls.
Actively seek feedback from senior management to keep communications open and timely.
Facilitate meetings with SMEs/Project Sponsors.
Support LMS Administration (data entry; curriculum/qualification management, reporting, etc.) for assigned clients.
Training Delivery

Assure Training delivery planning, preparation, and organization not only related to the logistics of the training events but with the LMS functionality.
Teach and facilitate learning programs (both soft skills and technical as needed), which may include organizing and developing training materials.
Perform instructor lead training on a variety of topics.
Manage training qualification programs for department trainers.
Partner with Hillsboro Learning Solutions and OJT trainers to ensure training programs meet or exceed customer expectations.
Program/Instructional Design (ID)

Bring in appropriate ID resources when new program needs are identified.
Share best practices and Instructional Design models with clients so they are able to leverage knowledge in designing their own programs.
Actively pursue knowledge of best practices and cutting edge technologies and processes in organization and training effectiveness to determine new approaches to emerging learning and development needs and opportunities.
Project/Program Management

Manage assigned client’s curriculum from needs assessment through evaluation; manage existing learning programs; identify budgetary needs; manage vendors.
Develop means of measuring the effectiveness and efficiency of training programs and monitor their ongoing impact.
Collaborate with other Learning Experts, Instructional Designers and Learning experts and leaders, across the learning network as appropriate to ensure resources and best practices are leveraged.
Participate in department and network projects as assigned.
Translate business-driven requirements to design and develop learning and development programs that include, but are not limited to technical skills, managerial and process learning options related to the assigned business areas.
Compile evidence of performance improvement to prove the business value of learning solution.
Act as a project lead for training related projects and direct the work of team members without having a direct reporting relationship.
Partner with other Hillsboro Learning Solutions Client Managers and the HLS Manager to ensure training initiatives are aligned with Hillsboro Learning Solutions’ Mission and Vision.
Vendor Management

Select in-house functional/technical experts or outside consultants and trainers to deliver specific training programs when appropriate.
Follow purchasing and Financial guidelines to manage suppliers qualification and contracts
Qualifications / Requirements:

BA/BS degree required; MS/MA degree preferred.
Minimum five years’ experience in a training/learning and development role, preferably with consulting and supervisory experience.
5 years of Working knowledge of Good Manufacturing Practices, Standard Operating Procedures, and safety requirements within a Pharma/biochemical-manufacturing environment.
Must have experience implementing new training technologies (ie virtual reality)
Should have a technical understanding of Individualized Therapies.
Must be familiar with current and new learning methodologies (ADDIE, SAM, Agile, etc.).
Soft-skills, professional, management/leadership training experience in combination with technical training experience required.
Team-orientated approach; able to quickly and consistently establish rapport and collaborate effectively with clients, team members and partners. Must be flexible and willing to draw upon both technical training and soft-skill development to meet business needs.
Able to quickly and consistently establish rapport and collaborate effectively with clients, team members and partners. Must be flexible and willing to draw upon both technical training and soft- skill development to meet business needs.
Must be able to understand and implement a successful needs assessment and recommend solutions that will be both cost and time effective.
Ability to convey both technical and non-technical material in a clear and concise manner.
Demonstrated ability to work effectively in customer service and in business partnership role.

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