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The Foundation Specialist evaluates patient eligibility for Genentech Patient Foundation (GPF) and coordinates shipments of Genentech products to patients within program guidelines.

The Foundation Specialist is an Individual Contributor who reports to an Access Solutions Supervisor.

Key Responsibilities/Accountabilities

Provides customer focused support to patients and providers.
Works collaboratively with peers to move casework forward.
Assists patients and providers in enrollment process for assigned products.
Evaluates patient eligibility across key criteria and communicates determinations.
Coordinates delivery of Genentech product following all shipping policies and procedures.
Actively supports product launches, line extensions, and formulation changes.
Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.
Periodic mandatory overtime throughout the year is required in Genentech Patient Foundation.  This may include, but is not limited to, high referral season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed.
Recommended Skills and Experiences

Bachelor’s degree is preferred or equivalent experience.
A minimum of 3 years reimbursement experience is preferred.
Knowledge of the managed care industry, including government payers.
Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).
Understands reimbursement/funding resources and how to access these resources.
Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.
Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.
Demonstrates effective problem solving and excellent customer service.
Exceptional attention to detail.
Able to work effectively under pressure and prioritize tasks.
Able to follow written Standard Operating Procedures.

Managing Change
Teamwork and Collaboration
Achieving Results
Operating Principles

I always act as if patients I know are in the room and do what’s best for them.
I seek answers through experiments, data and debate, and act on facts.
I care, collaborate and commit without boundaries, and trust others to do their part.
I seek diverse perspectives, invite opposing views, and challenge myself and others.
I push to learn new things even if difficult, and openly share my successes and failures.
I eliminate complexity, reuse with pride, and accomplish more with less.
I take accountability to do what’s right, deliver value fast, and don’t wait for certainty.
I choose actions today that benefit future generations.
Contractors will be employees of ProUnlimited, assigned to Genentech.

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