While your technical skills (hard skills) may get your foot in the door, it’s your soft skills that are crucial for success and longevity with the organization. Whether communicating with your co-workers, your boss, or upper level management; get your message heard in a clear, concise and compelling manner. In this interactive business communication course, you will sharpen your verbal, non-verbal and written tools to help you communicate more effectively, and promote a respectful working environment.

To better understand your relationships with other people; you must first understand Yourself. This half-day class will combine individual, small group and large group exercises, providing participants with opportunities to discuss, learn and practice
effective communication skills. Utilizing a DISC like assessment tool, (which measures observable behavior), participants will learn about their own and other’s communication behavioral habits, and how to adapt in diverse environments.

Every organization, team and individual experiences conflict in business. If not addressed properly, conflict can turn into personal dislike and team breakdown, often creating an unproductive and uncongenial work environment. However, if conflict is addressed properly, the outcome can be advantageous for all parties involved by expanding self-awareness, sparking creativity, encouraging team cohesiveness, and increasing productivity.

Few leaders have the luxury of focusing on a single project. Instead, they must balance multiple simultaneous projects, constantly making imperfect trade-offs between conflicting needs. This class looks at the personal skills you need to manage multiple projects. However, there is only so much you can do on your own. Therefore, this class also looks at the supporting organizational framework that enables a project-based organization to do many projects. It also includes a short introduction to portfolio management, which is a technique for deciding which projects to invest in.