Despite good intentions, teamwork and leadership are often hindered by different assumptions, expectations and interpersonal styles, which zap productivity and reduce trust between co-workers. Research reveals that teamwork is strongly shaped by individual cultural values and expectations. Today’s workforce is diverse with differing ethnic, cultural and language backgrounds, causing conflicting approaches in giving information and feedback, making decisions, disagreeing and persuading, as well as differing beliefs about how to lead, be led and who to trust. This active workshop walks participants through nine steps that align teams to improve efficiency and reduce misunderstandings. With information from the Harvard Business School’s 10 Must Reads, The Cultural Map by Erin Meyer, That’s Not What I Meant by Deborah Tannen, and the instructor’s international experience, this course provides tools and techniques that can be used immediately to create a cohesive team culture.

Overview:
We understand that customer acquisition can be costly and often times, challenging. Therefore customer retention in this highly competitive market is critical to an organizations’ bottom line and success. Attendees in this class will explore the attitude and behaviors of Customer Success – a mindset beyond customer satisfaction. Customer satisfaction checks the boxes, customer success turns customers into organizational champions and partners.

Overview:
This four-hour session will combine individual, small group and large group exercises and activities, providing participants with opportunities to discuss, learn and practice effective communication skills. We will examine a self-assessment tool that parallels DiSC® to identify communication style preferences.

This two day course covers the breadth of the bioscience industry, from basic research to treatment and the ecosystem that supports it. The first day of this course introduces the bioscience/biotech industry, important terminology used in biological research and exciting developments in the field. The second day of the course focuses on how research is conducted, how research is translated to industry and how therapies are manufactured and approved for patient use. Additional topics include relevant topics in healthcare and bioscience policy. The Oregon bioscience industry (companies and research) will be highlighted throughout the course.